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Frontera Consulting is proud to be the ShoreTel Connect Partner for the South Texas region!



Call. Text. Share. Collaborate. CONNECT.

ShoreTel Connect Lets You Focus on Getting Your Work Done, Not on Getting Technology to Work

Finally there’s a business communications system that works as hard and as fast as you do.

ShoreTel’s innovative business phones, collaboration tools, application integrations, mobility and contact center applications empower organizations and people to work smarter and stay connected, no matter the time, place or device.

ShoreTel business communications solutions are highly scalable, reliable and secure. Best of all, they eliminate the expensive complexity that’s found in other phone system solutions.

Why ShoreTel?

  • Easiest to deploy, use, manage & scale
  • Scales to any size—never rip & replace
  • One solution for all deployments: cloud, onsite or hybrid
  • Lowest TCO means highest value in business communications
  • Benefit from our 20 years in IP telephony leadership
ShoreTel Connect

Hello Connect

Say "Good-bye" to phone system frustration. Get brilliantly simple. Get ShoreTel Connect.

Can your business communications system do this?

ShoreTel Connect offers a powerful, easy way to stay connected everywhere, always. More than just phone service, Connect includes a streamlined app that includes IM, conferencing, online meetings and video on your desktop and mobile devices.



Product Demonstration Videos


ShoreTel Connect CLOUD

STAY CONNECTED: BUSINESS PHONE SYSTEMS FOR HOW WE WORK TODAY

A hosted, managed VoIP phone service with an experience users love.

ShoreTel Connect CLOUD is a premium VoIP business phone service that every department in your company will love. Discover the ShoreTel Connect CLOUD difference: an exceptional user experience that presents the robust system features in an entirely user-friendly way. It’s an end-to-end service from phones to software to premium customer service, and it’s so easy to provision that it’s practically plug-and-play. Built-in operational redundancies assure high availability and business communications continuity; Secure Real-time Transfer Protocol ensures your service is always highly secure.


ShoreTel Connect CLOUD

ShoreTel Connect ONSITE

STAY CONNECTED: BUSINESS PHONE SYSTEMS FOR HOW WE WORK TODAY

On-premises unified communications and business phone systems.

Discover the ShoreTel Connect ONSITE difference: an exceptional user experience that presents robust system features in an entirely user-friendly way. Distributed architecture that assures business communications continuity. An outstanding management interface that saves time and money, and line of business integrations that make time and money. All with the lowest total cost of ownership of any on-premises system.


ShoreTel Connect ONSITE

ShoreTel Connect HYBRID

TAKE ADVANTAGE OF FLEXIBLE, NEXT-GEN TECHNOLOGY TODAY

ShoreTel® Connect HYBRID solutions provision new communications features on demand, integrate diverse deployments, maximize up-time, and leverage the strengths of onsite and cloud deployments

ShoreTel Connect HYBRID combines the immediacy and convenience of managed service subscriptions delivered via the cloud with the solid performance and control of an on-premises system deployment. The result is a flexible, adaptable and strategic approach to unified communications system deployment.


ShoreTel Connect HYBRID

ShoreTel Connect Contact Center

DELIVER EXCEPTIONAL CUSTOMER EXPERIENCES BY PHONE, CHAT AND EMAIL

ShoreTel Connect Contact Center provides inbound, outbound and blended solutions that enable you to build positive customer relationships—without costing a fortune

No matter what size your business, you know that customer satisfaction is tied to repeat business and your company’s reputation. Personalizing your service opens the opportunity to upsell and cross sell, and having staff available at the times your customers want to reach you can earn loyalty.

The right contact center can make it easy to optimize your resources, improve response times, route calls effectively, and access account data– so customers feel valued and trust your brand.

Benefits

  • Easy to manage and administer
  • Customizable multi-channel routing for improved customer service
  • Increased agent utilization with agents handling multiple interactions simultaneously
  • Integrated with CRM and ERP apps for superior business intelligence
  • Comprehensive historical reporting
  • High availability and built-in disaster recovery
ShoreTel Connect Contact Center

ShoreTel Connect Advanced Applications

CUSTOMIZE COMMUNICATIONS WITH ADVANCED APPLICATIONS

Extend the functionality of ShoreTel Connect

Application integration can deliver on the promise of unified communications by tying organizational communications into core business processes. These innovative solutions help to increase employee productivity, shorten response times, encourage collaboration, and improve customer satisfaction. The result is a more efficient and profitable enterprise, increasing the return on investment of both the communications platform and the customer’s existing business applications.


ShoreTel Connect Advanced Applications

Call. Text. Share. Collaborate. CONNECT.

ip phone systems



The Evolution of Work and the Rise of the Modern Company

evolution-timeline

Modern Phone System Timeline

The core technology and philosophies behind traditional phone systems were developed when most work was done by people sitting at desks in office buildings. Companies changed and grew slowly and customer expectations were relatively static. Not much about the way people used telephones to communicate with businesses changed from the 50’s through the end of the century. Then something happened. Use of the Internet became more widespread and disrupted our thinking about what it means to run a business. Old assumptions about work were challenged and new tools for productivity and collaboration emerged. Internet enabled mobile devices added fuel to the fire and today’s mobile, flexible, social and always-on modern company was born.

What Makes a Modern Phone System?

Mobility

Modern companies understand that communications technologies play a key role in thriving in today’s environment. Here are some good tactics:

  • Let the vendor manage your phone system
    For some companies, owning and managing the phone system internally makes a lot of sense. Others would rather get out of the business of running a phone system entirely. Fortunately, modern phone systems offer this choice. Businesses can choose a system that is managed by a vendor that specializes in enabling a mobile workforce, driving revenue, delivering important business metrics and designing a service that doesn’t impact IT.
  • You know you are out of the business of running a phone system if:
    End users contact the vendor, not your IT team for support
    New licenses and services can be added on the fly, with no scale limitations
    Software upgrades happen automatically
    You can transfer calls from anywhere
    You get one predictable, monthly invoice from one vendor

Your phone system is a source of revenue. Treat it like one

pic-revenue (1)The time when a business phone system simply was a necessary cost of doing business has passed. Like every other technology investment, a modern business phone system is strategic and helps contribute dollars to the bottom line. Integration, intelligence and enablement are the keys to making this happen.

 

Many of us are living in a post-cubicle world. We work from home, airplanes, hotels and coffee shops. Mobile technologies have untied us from our desks and modern phone systems enable work from anywhere and keep company unity intact. This one comes with an acid test. If you can’t use a desk phone, softphone or mobile phone to transfer a call to a co-worker, even if you aren’t in the office, you aren’t using a modern phone system.pic-map

Keep Your Eye on the Future

pic-neverbuyagainWhile there are many benefits to cloud based technology, perhaps the most important, is that cloud-based solutions are always new. Customers who subscribed two years ago have access to the same features and upgrades as customers who buy today.